Owens Corning®
ROOFING WARRANTIES

WARRANTY 101

Owens Corning® Roofing offers one of the best warranties in the industry. For added peace of mind, we make it fast and easy to learn about and compare our different roofing warranties, so you can find the best coverage option for your home. We’ve also made managing your warranty simple and straightforward. Whether you want to register, transfer or process a no-hassle claim quickly, each step is clearly outlined so you can take action without delay. Thank you for trusting Owens Corning® to help protect your home.

WARRANTY OVERVIEW - SINGLE FAMILY HOMES

All Lifetime Warranties

	STANDARD COVERAGE	EXTENDED COVERAGE
	Standard Product Limited Warranty
Product Defects Coverage
Overall Warranty Length	Lifetime	Lifetime	Lifetime	Lifetime
Products Included	Shingles & all Owens Corning® components	Shingles & all Owens Corning® components	Shingles & all Owens Corning® components	Shingles & all Owens Corning® components
TRU PROtection® Period	First 10 years¹	First 50 years²	First 50 years²	First 50 years²
Materials Only Coverage	First 10 years	First 50 years	First 50 years	First 50 years
Blow Off Coverage*	First 15 years	First 15 years	First 15 years	First 15 years
StreakGuard™ Algae Resistance**	First 10 years*	First 10 years*	First 10 years*	First 10 years*
Workmanship Coverage
Coverage Period	None	None	First 10 years	Lifetime with coverage reduced after 25 years based on the age of the roof.
Key Requirements
Additional Cost	None	Yes	Yes	Yes
Component Products	Min of 3 Owens Corning® components required***	Min of 3 Owens Corning® components required	Min of 4 Owens Corning® components required	Min of 4 Owens Corning® components required
Contractor Certification Required	None	Must be installed by an Owens Corning® Platinum or Preferred Contractor	Must be installed by an Owens Corning® Platinum or Preferred Contractor	Must be installed by an Owens Corning® Platinum Contracto

See actual warranty for complete details, limitations and requirements.
¹Excludes tear-off and disposal costs if required.
²Includes tear-off and disposal costs if required.
^*thermal sealings.
^**Algae resistance is available regionally. Berkshire® algae coverage is 15 years.
^***Minimum 3 required for components to take on coverage period of the shingle, otherwise standard individual component warranty terms apply.

FREQUENTLY ASKED QUESTIONS

What information is needed prior to registering a warranty?

The information needed to register a warranty includes installation date, shingle type, shingle color and number of squares.

Where do I register my warranty?

To make it convenient, click on the "Register a Warranty" link below or call 1-800-ROOFING to register your warranty.

How do I transfer my warranty?

Warranties can be transferred to the second owner of the roof as long as the transfer occurs within 60 days of the real estate transfer. Warranties can be transferred by clicking on the "Transfer a Warranty" link below or calling 1-800-ROOFING. When you call, please be prepared to provide documentation including proof of purchase, proof of ownership and transfer fee based on the year your roof was installed.

How do I file a claim for my roof?

We've made it convenient for you to file your claim online. Please click on the "File a Claim" link below.

Who is authorized to install Owens Corning® Roofing shingles?

Having your roof installed by an Owens Corning® Roofing Platinum or Preferred Contractor can have a big impact on your warranty coverage. For standard product limited warranties, anyone can install provided the proper installation instructions and local building codes are followed. For extended warranty protection options, an Owens Corning Roofing Platinum or Preferred Contractors are the only roofing professionals authorized to install.

What does ‘Limited Lifetime’ Warranty mean?

As an owner of a single family detached home, lifetime coverage means that your warranty is in effect for manufacturing defects as long as you own your home. Coverage period is reduced for non-single family or commercial structures.

Who is authorized to provide an extended warranty?

Owens Corning® Roofing Platinum and Preferred Contractors are the only roofing professionals authorized to provide an extended warranty.

What products are required to obtain an extended warranty?

In 2018, the current requirements to obtain an extended warranty include the following:

System Protection/ Total Protection Roofing System® (TPRS) Warranties: Hip & Ridge shingles plus two other accessories
Platinum Protection/Preferred Protection Warranties: Hip & Ridge shingles plus three other accessories
Exception: If your roof has Supreme® shingles, Owens Corning® Hip & Ridge is not required as long as the total number of required accessories is met for each warranty.

What is the TRU PROtection® period?

Each warranty starts with a TRU PROtection® Period during the initial years where coverage includes labor cost to repair/replace defective materials. The specific length of the TRU PROtection® period varies by type of warranty and shingle installed. Please refer to the warranty table for the shingle you are considering.

What number can I contact regarding warranty/claim questions?

Please call 1-(847)-752-4022 between the hours of 8am-8pm EST.

After I submit my warranty claim information, what will happen?

If we have received all the required information you should receive notification as to the disposition of your claim within 2-3 weeks.
If we do not receive all the required information, your claim will be significantly delayed. We will send a letter or e-mail identifying any missing information as we will not proceed with your claim, until that information is received.

Why do I need to provide two full shingle samples and photographs?

We require shingle samples from the affected area of the roof to identify that the product was produced by Owens Corning and to be able to perform any testing to determine if there is a manufacturing defect. Please note it is important to replace shingles you remove as failure to do so could result in damage to the roof or the interior

How can I get samples and pictures?

We recommend contacting a local roofing contractor to help you obtain the proper information. To find a list of independent contractors in your area go to the following: https://www.owenscorning.com/roofing/contractors.

Why do I need to provide a proof of ownership and proof of purchase?

Providing documentation showing proof of ownership protects the homeowner by preventing anyone from entering a fraudulent claim on the property. For example, this document prevents a tenant from filing a fraudulent claim on a rental property.
Providing a proof of purchase confirms the date the shingles were installed, the type of shingle and the quantity installed. This information is necessary to correctly determine the warranty coverage for the claim reimbursement.

How do I get a copy of the Owens Corning Warranty in effect at the time my shingles were installed?

Coverage is based on the warranty in effect at the time your shingles were installed. To obtain a copy of a warranty for any shingles installed prior to last year, please call 1-800-766-3464 or email OCQS@owenscorning.com to request a copy. You will need to indicate the month and year your shingles were installed.
A copy of the warranty for shingles installed within the last year can be found on our website at http://www.owenscorning.com/roofing/warranty-101.

Where can I find a proof of purchase?

You can check with the original installer or the shingle supplier to see if they have records. A proof of purchase can be a receipt from the point of purchase or contractor’s invoice.

Where can I find a proof of ownership?

Often proof of ownership can be found on the county website the property resides in. This can be a copy of a deed, tax bill or building permit showing ownership at the time the shingles were installed.

How do I submit photos?

Color photographs can be emailed as attachments to OCQS@owenscorning.com; please provide the claim number in the subject line. If email is not an option color printed photographs can be included in the claim box with the shingle samples to our world headquarters at:

ATTN: Warranty
1 Owens Corning Pkwy,
Toledo, OH 43659
** Due to web filtering we are unable to open file sharing or web links that contain photos. We also cannot accept faxed copies of photos. **